What is the first step in the Six Sigma process?

The first step in the Six Sigma process is to clearly define the problem, project goals, and customer requirements. This initial phase is crucial because it sets the foundation for the entire Six Sigma project. It ensures that all team members have a shared understanding of the project's objectives and the specific issues to address. In this stage, a clear definition helps to identify key performance indicators that will measure success. Establishing a well-defined problem statement is essential for guiding the subsequent stages of the Six Sigma methodology, which include measuring, analyzing, improving, and controlling processes. By starting with a solid definition, teams can align their efforts and resources more effectively, ultimately leading to more successful outcomes.