Which is a key performance indicator associated with Six Sigma?

The key performance indicator associated with Six Sigma is customer complaints because Six Sigma focuses on process improvement and reducing defects in a systematic manner. One of the main goals of Six Sigma is to enhance customer satisfaction by identifying and eliminating the root causes of errors in processes, which directly correlates to minimizing customer complaints.

When organizations implement Six Sigma methodologies, they often rely on customer feedback to gauge the effectiveness of their quality control measures. By tracking customer complaints, businesses can assess the impact of their process improvements on overall customer satisfaction and loyalty. This alignment of process quality with customer expectations is fundamental to the Six Sigma approach, making customer complaints a crucial metric for measuring success in this context.

In contrast, while employee turnover, financial revenue, and product launch time are important metrics for a business’s overall performance, they do not specifically target the core focus of the Six Sigma framework, which is to reduce variability and improve quality in processes to benefit the customer directly.