Which waste is characterized by the production of items that the customer does not want?

The production of items that the customer does not want is best characterized by overproduction. This type of waste occurs when companies produce more goods than are actually needed at a given time, resulting in excess inventory that may not meet customer demand. Overproduction can lead to additional costs and inefficiencies in managing stock and can also result in products becoming obsolete or requiring discounting to sell.

In a lean manufacturing context, the goal is to produce only what is necessary to meet customer demand at any given time. By focusing on achieving the right quantity of product to satisfy customer needs, organizations can minimize waste and enhance overall efficiency. This understanding is crucial for businesses looking to improve their operational effectiveness and deliver value to customers.